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BUYER BEWARE - Is The "Coquitlam Best Buy" Running A Warranty SCAM?
There I am being seated at the Geek Squad counter at the Coquitlam Best Buy. I'm waiting around to pick up my computer that was set with Norton 360 and figuring out a challenge with a content blocker. The sales representative is scratching down numbers striving to sell a couple besides me 3 computer systems for their kids for Christmas.
Ok Sir - he says. So you have been looking at this total $89 for Norton 360 $20 for recovery discs x 3, as well as $30 each for a 2 year warranty package. So that is $90 TOTAL for the 2 years warranty which will include All Three COMPUTERS.
$30? Excuse me? Did I hear that correct?
I lean in a bit more so I could hear the pitch as well. He repeats the amounts again the wife who is computing all of the totals and repeats $30 x 3 for a two year extended warranty for all three PCs.
What is it? I disrupt the sales pitch.
Pardon me, sorry to interrupt, but did I just now hear you state that a two year warranty is $30?
Yes that is correct he says. My boss approved that.
Really? I say. Do you mean the very same lady who just charged me $190 for a 3 year warranty?
I call the lady over and present her my bill. What kind of business are you people running here? I say.
So let me get this directly... a 2 year warranty for THREE PCs is $90 and a 3 year warranty for just one PC is $190?
I ask to talk to the General Manager and the lady leaves for about 15 minutes.
She comes back and says that the General Manager has provided me a 50% discount on my warranty package. I ask to talk to him personally and she has disappeared for more 10 minutes. By this time I'm thinking to myself, these people are complete scammers.
The General Manager comes over and I put out my hand to shake his hand and he stares at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and almost crushes my hand. He takes this really stern pose like we're about to have a "scrap" or something like that.
What is this - intimidation techniques at the "Coquitlam Best Buy" - I'm thinking?
He proceeds to offer me a $50 refund and climbs into this volume purchasing phrase and explains to me that if I purchase 3 computer systems I will get this kind of discount too. By this time - I'm thinking to myself, these guys are total ripoffs. And So I go up to the checkout to re-crunch the figures in my head to try and determine what has just been down.
I call the General Manager yet again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discount?
$50.....50% - I might have gotten the figures mixed-up he says.
I don't think so. I ask for a complete refund. All I could say is BUYER BEWARE!! If I hadn't seen it myself I would have never believed it could happen for real.
What I believe is that the sales managers are taught to eye up the purchaser - look at their clothing, their shoes and also their jewelry to find out what they feel they could scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty could go for as little as $30 if you're a couple purchasing 3 PCs and if you're a business man donning a Rolex, you could pay $190 for 3 years. Amazing!
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